Privacy Policy
1. Introduction
Modern Amenities, LLC ("Modern Amenities," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you:
Visit modern-amenities.com or any sub-domain
Communicate with our team by email, phone, SMS text message, or web form
Interact with our smart coolers, micro markets, or other unattended-retail installations
Opt in to receive SMS text messages from us (collectively, the "Services")
By using the Services, you consent to the practices described below.
2. Information We Collect
a. Personal Information
Name, email address, phone number (including mobile phone number), business name, job title, and mailing address provided when you request a quote, schedule a demo, sign a service agreement, or opt in to receive SMS communications.
b. SMS and Mobile Information
When you opt in to receive SMS text messages from us, we collect your mobile phone number and your consent to receive such messages. We also maintain records of your opt-in date, method of consent, and message history.
c. Usage Data
IP address, browser type, referring pages, time-stamps, and interaction logs collected automatically through analytics tools.
d. Device and Transaction Data
Card-token details, purchase history, product selections, and machine telemetry captured by our smart-market software.
e. Cookies and Similar Technologies
Small files placed on your device to remember preferences, analyze traffic, and measure marketing performance.
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and improve the Services
Process payments, service requests, and support tickets
Send SMS text messages including service updates, appointment reminders, promotional offers, and account notifications (you may opt out at any time)
Send product updates, industry insights, or promotional offers via email (you may opt out at any time)
Monitor device health and restock levels to keep your locations running smoothly
Detect, investigate, and prevent fraud or security incidents
Comply with legal obligations and enforce our agreements
4. SMS Text Messaging Terms
a. Consent
By providing your mobile phone number and opting in to our SMS program, you expressly consent to receive recurring automated text messages from Modern Amenities at the phone number provided. Consent is not a condition of purchase.
b. Message Types and Frequency
You may receive messages related to service updates, appointment reminders, promotional offers, account notifications, and customer support. Message frequency varies based on your interactions and account activity.
c. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan. You are responsible for any charges from your wireless carrier.
d. Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. You will no longer receive SMS messages from us unless you re-subscribe.
e. Help
For help with our SMS program, reply HELP to any message or contact us at support@modern-amenities.com.
f. Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission from your mobile carrier and is not guaranteed.
5. Data Sharing and Third-Party Disclosure
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except as required to provide our SMS messaging services through aggregators and providers of the text message services.
We may share other information only with:
Service providers (such as payment processors, cloud hosts, and analytics vendors) who process data on our behalf under confidentiality agreements. Information sharing with subcontractors for customer service support is permitted.
Business partners involved in delivering or servicing equipment at your premises
Authorities when required by law, subpoena, or to protect rights, property, or safety
We do not sell or rent your personal information. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
6. Legal Bases for Processing
Where required by applicable law, we rely on one or more of the following grounds: (i) performance of a contract; (ii) legitimate business interests that are not overridden by your rights; (iii) your consent; or (iv) compliance with a legal obligation.
7. Data Protection and Security
We employ administrative, technical, and physical safeguards, including encryption in transit, access controls, and routine audits, to protect your information. No online service, however, can guarantee absolute security.
8. Data Retention
We retain information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal requirements, resolve disputes, and enforce our agreements. SMS opt-in consent records are retained for the duration of your subscription and as required by law.
9. Your Rights and Choices
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict use of your personal data, and to object to certain processing activities. To exercise any of these rights, opt out of marketing emails, or unsubscribe from SMS messages, contact us at privacy@modern-amenities.com or reply STOP to any SMS message.
10. Children's Privacy
The Services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have done so inadvertently, please contact us for deletion.
11. Changes to This Policy
We may update this Policy periodically. The "Last Updated" date indicates the most recent revisions. Continued use of the Services after changes become effective signifies acceptance.
12. Contact Us
Questions about this Policy or our privacy practices?
Email: privacy@modern-amenities.com
Mail: 91302 Coburg Industrial Way, Coburg, OR 97408